The Challenge
A local property manager overseeing a mixed-use building (a commercial business on the first floor and residential apartments above) faced a growing problem. After a severe November storm, water began leaking into a third-floor apartment, disrupting the tenant’s daily life. The property manager’s top concerns were keeping their tenants happy and ensuring the business on the first floor wasn’t affected.

The Obstacles
The source of the leak was unclear, making it difficult to address. A previous contractor had performed repairs that only held through one storm before the issue resurfaced. This left the property manager frustrated and uncertain about how to resolve the issue without further inconveniencing the tenants or risking additional damage.

Our Solution
When we arrived, we began with a thorough inspection of the property to uncover the root cause of the leak. Here’s how we approached the problem:

• Comprehensive Inspection: We located a hidden roof hatch, concealed by insulation in the attic, that had never been sealed properly.
• Precise Repairs: Once the hatch was identified, we sealed it securely to eliminate the entry point for water.
• Tenant-Focused Approach: We coordinated with the property manager to minimize disruption to tenants and the business during the repair process.

The Results
The results spoke for themselves:

• No Further Leaks: Since the repair, the third-floor tenant has reported zero issues with leaks, even after subsequent storms.
• Lower Energy Bills: The tenant noticed a decrease in heating costs due to improved insulation and sealing of the roof hatch.
• Tenant Satisfaction Restored: Both the tenant and the property manager expressed their appreciation for the thoroughness and care we brought to the project.

What the Client Said
“The Brightraven team not only fixed the problem but also took the time to explain what went wrong and how they fixed it. The tenants are happy, and I’m thrilled to have found a reliable partner for future issues.”